How to get help in a local emergency
The essential numbers, steps, and contacts every traveler in China should know before something goes wrong.
Police
110
General police, theft, disputes, lost items.
Ambulance / Medical
120
Medical emergencies — request an ambulance.
Fire
119
Fire department and rescue services.
Traffic Accident
122
Road traffic accidents and roadside assistance.
Tourist Complaint
12301
Official tourism hotline for traveler complaints.
What to do, step by step
Stay calm and assess the situation
Take a breath. If you are injured or unsafe, move to a safe spot first. Most Chinese cities are very safe, and bystanders will usually help.
Call the right number
Dial the number above for your situation. Operators usually speak Mandarin; if you cannot communicate, say your language slowly and they may transfer you to an English line.
Show your location
Have your hotel address written in Chinese, or share your location via a map app. Emergency responders can also triangulate your phone.
Contact your embassy
For serious incidents (lost passport, arrest, serious injury), your consulate can assist. Keep your embassy's 24-hour number saved offline.
Keep records
Take photos of the scene, injuries, and any documents. Ask for a police report (报警记录) — you'll need it for insurance and embassy support.
English-friendly hospitals
International hospitals and clinics with English-speaking staff in major cities. Call ahead when possible.
Beijing United Family Hospital
English-speaking, international standard. +86 10 5927 7120
Shanghai United Family Hospital
English-speaking, 24/7 ER. +86 21 2216 3999
Guangzhou CanAm Medical Center
International clinic, English staff.
Global Doctor Chengdu
Western-style clinic, expat-focused.